Clinical AI Technical Integration Specialist

Overview

GovCIO is currently hiring for a Clinical AI Technical Integration Specialist. This position supports the Department of Veterans Affairs (VA) initiatives focused on Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness across pilot and go-live environments. This role operates at the intersection of technical operations, clinical workflows, and digital health innovation, supporting interface testing between VistA and Ambient AI Scribe solutions, assisting with real-time troubleshooting activities, validating workflows against operational requirements, and coordinating technical issue escalation through established support pathways. The position functions as a senior individual contributor (IC) supporting structured testing, technical validation, and workflow assessment activities within controlled pilot environments. This role supports pilots, field testing activities, workflow validation, technical troubleshooting, and analytic enablement. It does not perform production implementation, system configuration ownership, or national deployment activities. This position is 100% remote.

Responsibilities

VistA Interface Testing & Technical Validation

• Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites.
• Assist in validating system interactions and technical workflows within CPRS/VistA environments.
• Identify technical gaps, workflow dependencies, and operational impacts observed during testing.
• Support development of standardized testing approaches to ensure alignment with business and clinical requirements.

Technical Troubleshooting & Operational Support

• Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time.
• Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues.
• Engage directly with end users to resolve access issues, equipment challenges, and technical barriers.
• Perform structured documentation of recurring issues and technical patterns.

Vendor Coordination & Issue Escalation

• Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers.
• Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership.
• Support coordination between vendors, VA stakeholders, and technical support organizations.

Workflow Validation & Program Support

• Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.
• Document best practices, workflow considerations, and operational insights.
• Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption.
• Translate technical testing findings into structured recommendations.

Equipment Testing & Technical Readiness

• Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware).
• Provide technical recommendations regarding compatible equipment across supported Ambient AI tools.
• Assist in establishing standardized technical readiness guidance.

Qualifications

What You Bring to the Table

• Strong technical troubleshooting skills within complex operational environments.
• Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems.
• Experience supporting testing, QA validation, or technical support activities.
• Ability to translate technical findings into clear documentation and actionable insights.
• Strong collaboration and communication skills across technical and operational stakeholders.

Required Skills And Experience

• Bachelor's degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline. Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support.
• 10+ years of progressive experience supporting technical systems, healthcare technology environments, QA/testing, digital health operations, or enterprise software platforms.
• Demonstrated experience troubleshooting complex technical issues and performing root cause analysis.
• Experience supporting testing activities, defect triage, or validation workflows.
• Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts.
• Experience coordinating with engineering teams, vendors, or operational support organizations.

Preferred Skills And Experience

• Experience supporting VA or federal healthcare environments.
• Familiarity with CPRS/VistA or comparable clinical documentation systems.
• Experience supporting AI-enabled clinical tools or speech-based technologies.
• Experience working within pilot or pre-production testing environments.

Technical Knowledge

• Structured testing methodologies (QA, regression testing, validation workflows)
• Issue tracking platforms (Jira, Zendesk, ServiceNow, etc.)
• Data validation and troubleshooting techniques
• Collaboration tools (Teams, SharePoint)

Key skills/competency

• AI Integration
• Clinical Workflows
• VistA Systems
• Technical Troubleshooting
• QA Testing
• Digital Health
• Vendor Management
• Operational Readiness
• Healthcare IT
• Issue Escalation