Change Manager Remote Location
Jobs via Dice · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
Job highlights
- Lead Microsoft 365 Copilot adoption for enterprise users.
- Develop and deliver training and communication strategies.
- Provide user support and facilitate change initiatives.
- Collaborate with IT, security, and business teams.
- Track adoption metrics and drive continuous improvement.
About the role
Organizational Change Management (OCM) Lead - Change Manager
The Organizational Change Management (OCM) Lead will be responsible for driving successful adoption and sustained usage of Microsoft 365 Copilot across enterprise users. This role focuses on user handholding, training delivery, webinar facilitation, communications, and overall change enablement, working closely with business, IT, security, and Copilot technical teams.
Key Responsibilities
- Define and execute a Copilot adoption and change management strategy aligned to business objectives and user personas.
- Conduct change impact assessments and identify resistance points and mitigation strategies.
- Design and deliver persona-based training programs, including live webinars, workshops, and recorded sessions.
- Provide post-training handholding through office hours, drop-in clinics, and guided Copilot usage sessions.
- Develop and execute communication plans including awareness campaigns, leadership messaging, and user communications.
- Build and manage a Copilot Champions Change Agents network across departments.
- Capture user feedback, track adoption metrics, and recommend continuous improvements.
- Collaborate with technical, security, and governance teams to reinforce responsible AI, compliance, and guardrails.
Qualifications
- 5-10 years of experience in Organizational Change Management, Digital Workplace Adoption, or Technology Enablement.
- Strong experience with Microsoft 365 or similar enterprise collaboration platforms.
- Microsoft 365 Copilot usage across Outlook, Teams, Word, Excel, PowerPoint.
- Prompting best practices and real-world business scenarios.
- Role-based and scenario-based learning journeys.
- Creation of Quick Reference Guides (QRGs), FAQs, and learning artifacts.
Skills
- SharePoint 2016
- Microsoft Dynamics 365 Commerce
- Digital Workplace Studio
- Change Management
- Organizational Awareness
- Microsoft 365 Copilot Adoption
Key Skills/Competency
- Organizational Change Management
- Microsoft 365 Copilot
- Training Delivery
- Communication Plans
- User Adoption
- Change Strategy
- Digital Workplace
- Technology Enablement
- AI Compliance
- Change Agents Network
Skills & topics
- Change Management
- Organizational Change Management
- OCM Lead
- Microsoft 365 Copilot
- Digital Workplace
- Technology Adoption
- Training Delivery
- User Adoption
- Communication Strategy
- Enterprise Software
How to get hired
- Tailor your resume: Highlight your experience in Organizational Change Management, Digital Workplace Adoption, and Microsoft 365 Copilot.
- Showcase M365 expertise: Emphasize your proficiency with Microsoft 365 applications and Copilot usage scenarios.
- Quantify achievements: Provide metrics on successful adoption rates and user engagement from previous roles.
- Prepare for OCM questions: Be ready to discuss your strategies for driving user adoption and managing change.
- Research the company: Understand their goals for adopting new technologies like Copilot.
Technical preparation
Familiarize with M365 Copilot features.,Practice AI prompting best practices.,Understand M365 suite functionalities.,Review enterprise collaboration platforms.
Behavioral questions
Describe a challenging change initiative.,How do you handle user resistance?,Give an example of a training program.,How do you collaborate with diverse teams?
Frequently asked questions
- What is the primary goal of the Change Manager role at Jobs via Dice?
- The primary goal of the Change Manager is to ensure successful adoption and sustained usage of Microsoft 365 Copilot across the enterprise by focusing on user training, communication, and support.
- What specific Microsoft 365 tools are relevant for this Change Manager position?
- This role requires experience with Microsoft 365 Copilot usage across applications like Outlook, Teams, Word, Excel, and PowerPoint, as well as general familiarity with the Microsoft 365 suite.
- What kind of training will the Change Manager be responsible for developing?
- The Change Manager will design and deliver persona-based training programs, including live webinars, workshops, recorded sessions, and create learning artifacts such as Quick Reference Guides and FAQs.
- How does this role contribute to responsible AI and compliance?
- The Change Manager will collaborate with technical, security, and governance teams to reinforce responsible AI practices, compliance, and guardrails related to Copilot usage.
- What is the required experience level for the Organizational Change Management Lead?
- The role requires 5 to 10 years of experience in Organizational Change Management, Digital Workplace Adoption, or Technology Enablement.
- What does 'user handholding' mean in the context of this Change Manager job?
- User handholding refers to providing direct support to users after initial training, through methods like office hours, drop-in clinics, and guided usage sessions to ensure they are comfortable and proficient with Copilot.
- How will the Change Manager measure the success of Copilot adoption?
- Success will be measured by capturing user feedback and tracking adoption metrics. The Change Manager will then recommend continuous improvements based on this data.
- What is a 'Copilot Champions Change Agents network' and what is the Change Manager's role?
- This network is a group of individuals across departments who advocate for and support Copilot adoption. The Change Manager will build and manage this network.