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AWS Connect Architect

Jobs via Dice

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Original Job Summary

AWS Connect Architect Role

Dice, a top career destination for tech professionals, presents an exciting opportunity for an experienced AWS Connect Architect at Anveta Inc. This role is remote and is set for a 6+ month duration.

Key Responsibilities

  • Design, configure, and deploy scalable contact center solutions using Amazon Connect and integrated AWS services.
  • Collaborate with business stakeholders to analyze IVR requirements and customer journey mapping.
  • Integrate AWS Connect with CRM, ticketing tools, and third-party applications using APIs and AWS SDKs.
  • Develop call routing strategies, contact flows, and automation scripts.
  • Implement real-time monitoring, reporting, and analytics using AWS CloudWatch and QuickSight.
  • Manage incident response and troubleshooting to ensure high service availability.
  • Participate in system upgrades, testing, and performance tuning.
  • Ensure compliance with security, governance, and regulatory standards.
  • Provide technical documentation, training, and knowledge transfer to support teams.

Key skills/competency

  • Amazon Connect
  • AWS Lambda
  • DynamoDB
  • S3
  • CloudWatch
  • Lex
  • Polly
  • API Integration
  • Call Center Solutions
  • Incident Management

How to Get Hired at Jobs via Dice

🎯 Tips for Getting Hired

  • Customize your resume: Highlight AWS and contact center expertise.
  • Research Anveta Inc's culture: Explore company values on Dice and LinkedIn.
  • Showcase your skills: Emphasize AWS Connect and integration experience.
  • Practice interview scenarios: Prepare for technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review AWS Connect documentation.
Practice AWS Lambda and API integrations.
Study contact center automation techniques.
Familiarize with AWS security standards.

Behavioral Questions

Describe past teamwork experiences.
Explain handling project deadlines.
Share troubleshooting incident stories.
Discuss communication under pressure.