1 day ago
AI Support Specialist
Jobs via Dice
Hybrid
Full Time
$75,000
Hybrid
Job Overview
Job TitleAI Support Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$75,000
LocationHybrid
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Job Description
AI Support Specialist at CodeForce 360
CodeForce 360 is actively seeking an AI Support Specialist to join their team. This role focuses on providing essential technical support for clients utilizing AI-powered products and services.
About CodeForce 360
CodeForce 360 has built an illustrious reputation for success since its inception, making it a reliable choice for career-minded professionals. The company prides itself on a proven track record that attracts top talent.
Key Responsibilities
- Provide technical support to clients using AI-powered products and services.
- Investigate, diagnose, and resolve client-reported issues efficiently.
- Assist customers with API integrations, configuration, and basic implementation guidance.
- Collaborate closely with engineering teams to escalate and resolve complex technical challenges.
- Translate intricate technical concepts into clear, client-friendly explanations.
- Maintain comprehensive documentation, FAQs, and knowledge base articles to empower users.
- Monitor support tickets diligently to ensure timely resolution and customer satisfaction.
- Collect and effectively communicate user feedback to product and development teams for continuous improvement.
Key skills/competency
- Technical Support
- AI Products
- Customer Service
- Troubleshooting
- API Integration
- Technical Documentation
- Issue Resolution
- Client Communication
- Problem Solving
- Collaboration
How to Get Hired at Jobs via Dice
- Research CodeForce 360's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in technical support, AI products, and client issue resolution, aligning with CodeForce 360's needs.
- Showcase problem-solving skills: Prepare to discuss specific examples where you've diagnosed and resolved complex technical problems, especially with API integrations.
- Prepare for technical questions: Anticipate questions on AI product support, troubleshooting methodologies, and explaining technical concepts simply.
- Demonstrate client-facing ability: Emphasize your communication skills and experience translating technical jargon into clear, user-friendly explanations during interviews.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of AI-powered products will I be supporting as an AI Support Specialist at CodeForce 360?
02How does CodeForce 360 handle complex client issues that require engineering involvement?
03What is the expectation for API integration support in this AI Support Specialist role?
04What opportunities exist for an AI Support Specialist to contribute to product improvement at CodeForce 360?
05What kind of documentation will I be responsible for maintaining as an AI Support Specialist?
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