AI Developer - Microsoft Copilot Studio, Power Platform

About PRIMUS Global Services Inc.

PRIMUS Global Services Inc. is seeking an experienced AI Developer to join their team for a long-term remote opportunity. This role focuses on leveraging Microsoft Copilot Studio and Power Platform to design, build, and deploy advanced AI-driven solutions within enterprise M365 environments.

Position Overview: AI Developer - Microsoft Copilot Studio, Power Platform

As an AI Developer specializing in Microsoft Copilot Studio and Power Platform, you will be instrumental in designing, building, and deploying advanced AI-driven solutions across enterprise M365 environments. This critical role focuses on developing RAG-based architectures, custom Copilot agents, AI Builder models, and intelligent automation solutions, ensuring all deployments adhere to stringent governance, security, and compliance standards.

Key Responsibilities

• Design and implement RAG-based solutions integrating Microsoft Copilot Studio into existing Microsoft 365 services (e.g., Microsoft Dataverse, Power Automate).
• Design and build custom Copilot agents tailored to enterprise use cases.
• Customize Copilot Studio for automated document management, data analysis, and workflow intelligence across Excel, Teams, and Power BI.
• Configure and optimize the Semantic Index for context-sensitive search enrichment.
• Design conversational flows, intents, and entities aligned to UX best practices.
• Translate stakeholder requirements into scalable Copilot capabilities.
• Implement governance and Responsible AI best practices (including Microsoft Purview compliance checks).
• Design, build, and deploy AI Builder models (form processing, prediction, object detection, classification), owning the full AI model lifecycle: data preparation, labeling, training, evaluation, retraining, and optimization.
• Troubleshoot and enhance bot performance, accuracy, and engagement.
• Develop Canvas and Model-Driven Apps using Microsoft Power Apps.
• Implement data integrations leveraging Power Automate and Dataverse.
• Support roadmap development and service strategy for M365 Power Platform services.
• Provide technical leadership and mentorship to junior engineers.
• Produce engineering documentation (Visio diagrams, as-built docs, runbooks, operations guides).
• Participate in Agile Scrum ceremonies and iterative delivery cycles.
• Stay current with emerging AI, GenAI, and automation technologies, advising leadership on strategic adoption.

Required Qualifications

• Ability to obtain and maintain a Public Trust or higher clearance.
• Must have lived in the United States at least three (3) of the last five (5) years (CMS program requirement).
• Advanced proficiency in Microsoft Copilot Studio and conversational AI design.
• Strong understanding of LLMs, prompt engineering, and agentic AI principles.
• Hands-on experience with: Copilot Studio (chatbot development, adaptive cards, AI-driven automation), Power Virtual Agents, and AI Builder model development and lifecycle management.
• Experience with Power Apps (Canvas and/or Model-driven) and Power Platform and SharePoint integrations.
• Experience building workflows, APIs, custom connectors, and enterprise integrations.
• Familiarity with AI governance, data compliance, and digital transformation initiatives.
• Experience with DevOps methodologies and large-scale (10,000+ user) environments.

Preferred Qualifications

• Experience with change management or organizational adoption frameworks.
• Understanding of Capstone and NARA data retention compliance principles.
• Experience with Power BI dashboards and reporting.
• Exposure to RPA tools such as UiPath, Automation Anywhere, or Blue Prism.
• Experience with ServiceNow (SNOW) ticketing and change control.
• Microsoft certifications such as PL-100, PL-200, or MS-900.

Key skills/competency

• Microsoft Copilot Studio
• Power Platform
• AI Builder
• Conversational AI
• RAG-based Solutions
• LLMs
• Power Apps
• Power Automate
• Dataverse
• AI Governance