Senior Technical Customer Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Customer Support Engineer based in Brazil.

This is a senior customer-facing technical role supporting users across Latin America and, when needed, other global regions.
You will troubleshoot complex technical issues while helping customers successfully adopt and operate data technologies.
The position combines hands-on support engineering with consulting, technical guidance, and cross-functional collaboration.
You will interact with customers through tickets, chat, Slack, calls, community channels, and video meetings.
Beyond resolving issues, you will contribute to documentation, knowledge sharing, product feedback, and improvements to support practices.
The role is ideal for a technically strong, curious professional who enjoys solving challenging problems in a distributed environment.
You will have the opportunity to work with databases, OLAP, cloud-native technologies, distributed systems, and modern data platforms.