Technical Customer Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Support Engineer based in France.

Join a globally distributed Support Engineering team serving customers across EMEA and, when needed, the Americas and APJ.
You’ll combine deep technical problem-solving with customer-facing communication across tickets, chat, Slack, calls, and video meetings.
The role spans everything from troubleshooting production issues to supporting prospects, technical proofs of concept, and community users.
You’ll work closely with Engineering, Product, Support Services, and Go-to-Market teams to solve complex challenges and influence product improvements.
There is also an opportunity to create technical content, mentor colleagues, and share knowledge with customers and the wider community.
This is an ideal environment for a curious, self-driven engineer who enjoys working with databases, distributed systems, cloud technologies, and rapidly evolving products.
You’ll play a direct role in delivering exceptional technical support while helping shape scalable support practices in a high-growth, remote-first environment.