Technical Account Manager

Overview

This position, posted by Jobgether on behalf of a partner company, seeks a Technical Account Manager. In this role, you will be instrumental in guiding merchants and partners through the seamless implementation of global payment solutions. Your deep technical understanding will equip clients with the foundational knowledge to navigate complex integrations. You will also be key in facilitating cross-team coordination to resolve integration challenges and ensure timely product launches. This opportunity offers a chance to influence the future of payment technology while significantly contributing to client satisfaction and operational excellence.

Accountabilities

• Own the end-to-end implementation journey for merchants and partners across North America.
• Lead technical discussions with customer stakeholders, focusing on integration strategy and risk management.
• Serve as a trusted advisor to customers, translating their business objectives into precise technical requirements.
• Coordinate with various internal teams to ensure timely launches and resolve any integration roadblocks.
• Manage multiple concurrent integrations, meticulously tracking milestones and ensuring smooth ramp-ups.
• Diagnose and resolve API and payment-related issues, collaborating with both internal and external parties.
• Continuously improve implementation processes and documentation to elevate delivery quality.

Requirements

• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or a similar capacity.
• Strong understanding of RESTful APIs and web services (JSON, XML; SOAP experience is a plus).
• Proficiency in web fundamentals, including HTTP, authentication concepts, and debugging client/server flows.
• Working knowledge of at least one server-side programming language (e.g., Python, Node.js, Go, Java).
• Exposure to databases and infrastructure, specifically SQL/PostgreSQL/MySQL.
• Demonstrated strong project management skills and the ability to effectively manage diverse stakeholders.
• Fluency in English is essential.

Benefits

• Competitive compensation package.
• Remote work flexibility – operate from anywhere within North America.
• A home office bonus to help set up your ideal workspace.
• All necessary work equipment provided.
• Opportunity for stock options.
• Comprehensive health plan, accessible regardless of your location.
• Flexible days off policy.
• Access to language and professional growth courses.

Why Apply Through Jobgether?

Jobgether utilizes an AI-powered matching process to ensure your application is reviewed swiftly, objectively, and fairly against the core requirements of this Technical Account Manager role. Our system identifies top-fitting candidates, and this curated shortlist is then shared directly with the hiring company. The ultimate decision-making process and subsequent steps, such as interviews and assessments, are managed by their internal team.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You retain the right to exercise your data privacy rights, such as access, rectification, erasure, or objection, at any time.

We may leverage artificial intelligence (AI) tools to assist in various stages of the hiring process, including application review, resume analysis, or assessment of responses. These tools are designed to support our recruitment team and do not replace human judgment. All final hiring decisions are made by humans. For further details on how your data is processed, please contact us.

Key skills/competency

• Technical Account Management
• API Integration
• Payment Solutions
• Project Management
• RESTful APIs
• Web Services (JSON, XML)
• Client Relationship Management
• Troubleshooting
• Server-side Languages
• SQL/Database Management