This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Leader – Customer Support based in United States.

This role offers the opportunity to lead a customer support team while driving service excellence, operational performance, and employee development.
You will guide representatives through coaching, performance management, and continuous improvement initiatives.
The position combines people leadership, client collaboration, and data-driven decision-making to deliver exceptional customer experiences.
You will play a key role in maintaining service standards, resolving escalations, and improving support operations.
Working in a remote environment, you will collaborate with internal teams and clients to achieve shared business goals.
This is an ideal opportunity for an experienced support professional who enjoys mentoring teams and creating measurable impact.
You will help build a high-performing support culture focused on quality, efficiency, and customer satisfaction.

What the job really is