Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Specialist based in Brazil.

As a Support Specialist, you will help customers get the most value from a technology platform by providing responsive, thoughtful, and effective support.
You will manage customer inquiries and support tickets from initial contact through resolution.
The role combines troubleshooting, clear communication, and proactive problem-solving in a customer-focused environment.
You will investigate platform-related issues, coordinate with internal teams, and escalate complex cases when needed.
Your work will contribute directly to customer satisfaction and a smooth user experience.
You will also help strengthen support processes by documenting recurring issues and improving internal knowledge resources.
This is a fully remote opportunity within a global team, ideal for someone organized, independent, and passionate about helping customers.