Support Operator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Operator based in Portugal.

This is a fully remote customer-facing role at the intersection of technical support, live esports operations, and data quality. You will join a globally distributed support team responsible for helping major esports and gaming partners keep tournaments running smoothly. Your work will span the full tournament lifecycle, from pre-event configuration through live monitoring and post-event issue resolution. You will troubleshoot data discrepancies, coordinate with customers across multiple communication channels, and escalate complex technical problems when needed. The role offers the opportunity to build deep expertise in esports titles, live data workflows, and a rapidly evolving technology environment. It is well suited to someone who combines a strong customer-first mindset with curiosity about competitive gaming and an ability to stay calm under pressure.