Support Engineering Manager

Role Overview

This Support Engineering Manager role, posted by Jobgether on behalf of a partner company, offers a pivotal opportunity to impact the future of Support Engineering. You will lead a talented team dedicated to solving complex customer issues and building scalable processes. Collaborating closely with Engineering and Product teams, you will help shape technical support, ensuring efficiency and high standards. This position thrives in a dynamic environment where quick decision-making and innovative solutions are highly valued. If you are passionate about mentoring others and driving customer satisfaction through technical excellence, this role is for you.

Accountabilities

• Lead and develop a team of Support Engineers focused on technical depth and customer impact.
• Foster a culture of ownership and urgency to resolve problems efficiently.
• Mentor team members on technical skills including log analysis and systems architecture.
• Build scalable processes for diagnosing and resolving technical issues.
• Collaborate closely with Engineering and Product to improve processes.

Requirements

• Proven experience managing a Technical Support Team in a B2B SaaS environment.
• Strong judgment in prioritizing tasks and making quick, effective decisions.
• Background in Software Engineering or Technical Support roles.
• Ability to operate effectively in fast-evolving, ambiguous situations.
• Familiarity with ATS/HRIS platforms is a plus.

Benefits

• Emphasis on high-quality work with supportive time allocation.
• Competitive compensation package offered.
• Unlimited PTO with four weeks recommended annually.
• Generous equipment and education budgets to support employee productivity.
• Twelve weeks of fully paid family leave in the US.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key skills/competency

• Technical Support
• B2B SaaS
• Team Leadership
• Problem Solving
• Process Improvement
• Customer Satisfaction
• Log Analysis
• Systems Architecture
• Prioritization
• Software Engineering