Support Engineer (Authorizations Processing)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Engineer (Authorizations Processing) based in Brazil.

This role sits at the intersection of technical support, payments processing, and platform reliability within a high-volume transactional environment.
You will provide deep technical support for authorization flows, transaction processing, integrations, and card lifecycle operations.
The position acts as a key technical bridge between enterprise clients, engineering teams, and technical account stakeholders.
You will investigate complex production issues, analyze transaction behavior, and contribute to root-cause identification and resolution.
The role also offers opportunities to improve operational efficiency through automation, internal tooling, and AI-assisted troubleshooting.
Success requires strong analytical thinking, technical curiosity, and the ability to communicate complex findings clearly during critical incidents.
This is a fully remote opportunity for a professional who wants to work on mission-critical payment technology and distributed systems.