Senior Support Engineer (Platform, SRE)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Support Engineer (Platform, SRE) based in Brazil.

As a Senior Support Engineer, you will help maintain the stability, reliability, and performance of cloud and core platform environments supporting enterprise customers.
You’ll investigate complex technical issues across infrastructure, APIs, integrations, and distributed services.
The role combines production support, incident response, engineering collaboration, and continuous operational improvement.
You’ll act as a technical bridge between customers, technical account teams, and Engineering, turning complex findings into actionable solutions.
You’ll also contribute to internal tooling, automation, monitoring, and AI-driven solutions that make support more scalable and efficient.
This is a remote opportunity for an experienced engineer who enjoys solving challenging problems and improving critical systems.
Your work will directly contribute to faster resolution, stronger platform reliability, and a better experience for enterprise clients.