Senior Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Support Engineer based in Brazil.

This role offers the opportunity to solve complex technical challenges while ensuring the stability and reliability of critical financial technology solutions.
You will act as a key connection point between engineering, customer experience, and clients, helping resolve production issues and improve operational excellence.
The position combines hands-on troubleshooting, automation, monitoring, and cross-functional collaboration in a fast-paced technology environment.
You will contribute to building scalable support processes, improving system reliability, and preventing recurring issues through proactive solutions.
The ideal candidate enjoys solving difficult problems, working with modern cloud technologies, and driving continuous improvement.
You will collaborate with global teams while gaining exposure to distributed systems, DevOps practices, and innovative AI-powered workflows.
This is an opportunity to make a direct impact on products that help businesses operate more efficiently and securely.