Sr. Technical Account Manager

Sr. Technical Account Manager at Jobgether's Partner Company

This Sr. Technical Account Manager position, posted by Jobgether on behalf of a partner company, involves working closely with both new and existing clients. Your primary goal will be to ensure their success with innovative solutions that enhance their security and identity management systems. This role significantly impacts customer satisfaction and retention by providing the technical expertise needed to optimize deployments. You will integrate seamlessly with multiple departments to facilitate a smooth journey from purchase to production, ensuring customer needs are met efficiently and helping them navigate technological upgrades and training. Ultimately, your efforts will empower clients to fully leverage their solutions and drive their business forward.

Accountabilities

• Provide clients with technical recommendations and best practices for solutions based on their identity and security needs.
• Facilitate visibility into the product roadmap to help educate and engage customers.
• Assist with configuration help on features and flows.
• Coordinate and conduct business reviews with customer leadership to highlight success against goals.
• Assist in planning and strategizing roll-outs and upgrades for platform adoption by customers.
• Provide ad-hoc training to help build skills in critical areas.
• Engage in the escalation and prioritization of support tickets as needed.
• Conduct product demonstrations of technologies.
• Coordinate with cross-functional teams to address customer needs.
• Provide feedback to Product Management for future products or enhancements.
• Be available during off-hours for customer escalations and critical implementations.
• Manage ongoing customer needs to drive high retention and loyalty.

Requirements

• Understanding of Java and web technologies.
• Minimum of 5 years of enterprise customer-facing experience in Customer Success, Sales Engineering, Support or Professional Services roles.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Experience with SFDC or equivalent CRM systems.
• Ability to manage proactive and reactive tasks effectively.
• Proven track record managing relationships with large enterprise clients.
• Experience with Identity Management, Access Management or Federation.
• On-call availability may be required.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (specific locations).
• A company culture that empowers you to do your best work.
• Employee Resource Groups fostering a sense of belonging.
• Regular company and team bonding events.
• Global volunteering and community initiatives.

Key skills/competency

• Technical Account Management
• Customer Success
• Identity Management
• Access Management
• Security Solutions
• Java Development
• Web Technologies
• CRM Systems (SFDC)
• Enterprise Client Management
• Product Roadmap