Specialist, Product Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialist, Product Support based in Brazil.

This is a customer-focused technical support role responsible for diagnosing and resolving complex software issues.
You will work directly with customers through phone, web, and email, providing timely and accurate technical assistance.
The role combines application support, troubleshooting, database knowledge, APIs, integrations, and debugging.
You will collaborate closely with internal teams such as Sales, Services, and R&D to drive issues through resolution.
Strong communication and relationship-building skills are essential to maintaining customer trust and satisfaction.
You will also contribute to product knowledge, documentation, and internal training while continuously developing your technical expertise.
The position is fully remote and operates in a global, customer-centric environment with potential on-call responsibilities.