Software Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Support Specialist based in United States.

This remote role is an opportunity to become a trusted technical resource for customers using a broad suite of business software solutions.
You’ll own customer questions from the initial request through resolution, ensuring issues are investigated, communicated, and resolved effectively.
The position provides exposure to eCommerce, ordering, inventory, sourcing, fulfillment, digital assets, ERP integrations, and account management workflows.
You’ll collaborate closely with Product, Engineering, Sales, and Operations to solve more complex issues and improve the overall customer experience.
Beyond resolving individual cases, you’ll identify recurring problems and contribute to better documentation, processes, and support practices.
This is a hands-on role within a collaborative environment where your work has a visible impact on customers and the products they rely on.