Software Support and Connectivity Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Support and Connectivity Specialist based in the United States.

This role provides specialized technical support for software, connectivity, and wireless technologies used in hearing aid solutions.
You will serve as a subject matter expert, helping customers troubleshoot fitting software, Bluetooth connectivity, accessories, and eServices.
The position combines technical problem-solving with customer service, requiring you to translate complex issues into clear and practical solutions.
You will work closely with technical support, marketing, product, and other internal teams to resolve escalations and improve the overall customer experience.
The role also provides opportunities to identify innovative solutions that enhance both customer and employee experiences.
You will manage incoming support requests as well as scheduled outbound technical assistance while balancing multiple priorities independently.
This is an opportunity to build deep expertise in specialized healthcare technology within a collaborative and flexible remote environment.