Senior Team Lead

Job Description

This Senior Team Lead position, posted by Jobgether on behalf of a partner company, involves supervising a team of analysts dedicated to supporting the Epic Hospital Billing application. You will be instrumental in ensuring reliable operations, timely issue resolution, and fostering strong collaboration with vendors and internal departments. Responsibilities include troubleshooting, production support, system maintenance, proactive user concern management, and stakeholder communication. Additionally, you will oversee project planning and implementation, applying best project management practices for successful outcomes.

Accountabilities

• Supervise a team of 4 analysts providing support for the Epic Hospital Billing application.
• Ensure support procedures are clearly documented and up to date.
• Develop practices that maximize system capabilities and availability.
• Provide on-call support as needed.
• Identify, triage, and resolve issues proactively.
• Coordinate system maintenance and manage vendor relationships.
• Facilitate the resolution of user concerns and production issues.
• Lead troubleshooting efforts to address production problems.
• Manage communication between technical teams and departmental owners.
• Oversee project management activities from planning to post-implementation support.

Requirements

• Associate's degree in Computer Science, Information Management, or related field; Bachelor's degree preferred.
• Minimum of 5 years of experience in information systems as a senior analyst or project manager.
• At least one EPIC Certification required; HB certification preferred.
• Strong knowledge of project management methodologies and practices.
• Excellent leadership and team management skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with system troubleshooting and production support.

Benefits

• Competitive salary range between $89,500.00 and $130,000.00.
• Generous total compensation package including medical, dental, and vision benefits.
• Discretionary annual bonuses and merit increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Paid time off and career advancement opportunities.
• Resources to support employee and family well-being.

Why Apply Through Jobgether?

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. AI tools assist the recruitment team but do not replace human judgment, and final hiring decisions are ultimately made by humans. For more information about data processing, contact Jobgether.

Key skills/competency

• Epic Hospital Billing
• Team Leadership
• Project Management
• Production Support
• Troubleshooting
• Vendor Management
• Stakeholder Communication
• System Maintenance
• Documentation
• IT Operations