Senior Quality Assurance Analyst

Senior Quality Assurance Analyst at Jobgether (on behalf of a partner company)

As a Senior Quality Assurance Analyst, you will play a crucial role in ensuring high-quality service across various customer interactions. This position involves monitoring calls, providing valuable insights, and significantly impacting patient and provider experiences through meticulous evaluation and service improvement projects.

Team collaboration and effective communication are paramount, as you will frequently engage with both internal and external stakeholders. This is an exciting opportunity for motivated individuals seeking personal and professional growth while making a meaningful impact in the healthcare industry.

Key Accountabilities

• Review incoming and/or outgoing patient, provider, and client contacts, evaluating performance against standard criteria.
• Provide leadership support to Quality Representatives and Business Partners/Customers, even in a remote setting.
• Analyze and present weekly/monthly trend analysis to management staff.
• Participate in or lead projects aimed at driving quality improvements and/or expanding services.
• Host internal and external client calibration sessions to ensure alignment.
• Perform additional duties, including taking phone calls and attending necessary training.

Requirements for Success

• Bachelor’s degree in a related field, or 8 – 11 years of equivalent work experience.
• 2 – 5 years of relevant experience, or an MA/MS degree.
• General PC knowledge, including proficiency with Microsoft Office, Internet navigation, and email.
• Strong background in customer service and quality assurance.
• Excellent verbal and written communication skills for effective stakeholder engagement.
• Strong prioritization and analytical skills to manage diverse tasks and data.
• Ability to work independently and effectively in a fast-paced, remote environment.

Benefits Offered (Through the Partner Company)

• Remote work opportunities, providing flexibility.
• Competitive salaries reflecting your expertise.
• Clear growth opportunities for promotion within the organization.
• 401K with company match to support your financial future.
• Tuition reimbursement for continuous learning and development.
• Flexible work environment promoting work-life balance.
• Discretionary PTO (Paid Time Off) OR 20 days of PTO, alongside Paid Holidays.
• Employee assistance programs for personal support.
• Comprehensive Medical, Dental, and vision coverage.
• Telemedicine (Virtual doctor appointments) for convenient healthcare access.
• Wellness program promoting employee well-being.

Why Apply Through Jobgether?

Jobgether utilizes an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly. Our system identifies top-fitting candidates, sharing a shortlist directly with the hiring company. Final decisions and subsequent steps are managed by their internal team. We appreciate your interest and wish you the best!

Key skills/competency

• Quality Assurance
• Call Monitoring
• Performance Evaluation
• Trend Analysis
• Service Improvement
• Customer Service
• Communication Skills
• Analytical Skills
• Stakeholder Management
• Healthcare Industry