Senior Disputes Operations Associate

Senior Disputes Operations Associate

This position, posted by Jobgether on behalf of a partner company, is for a Senior Disputes Operations Associate. In this key role, you will champion fraud mitigation strategies and oversee the resolution of complex disputes within the banking operations environment. Your expertise will help to analyze data, prevent fraud losses, and ensure compliance with regulatory standards. This is an exciting opportunity to contribute to financial wellness and make a meaningful impact on customer experiences while working in a flexible, remote setting.

Accountabilities

• Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
• Liaise with customers and merchants to provide timely and accurate updates on cases.
• Manage the lifecycle of filing, tracking, and reconciliation of chargebacks, ensuring compliance with relevant regulations.
• Analyze data to identify patterns relating to fraud and merchant trends, reporting findings to leadership.
• Collaborate with leadership and cross-functional teams to improve processes and workflows within Dispute Operations.
• Serve as a subject matter expert for the Banking Operations team, guiding on complex cases and monitoring regulatory updates.
• Assist leadership with formal complaint filing and ad hoc requests.

Requirements

• 2+ years of experience in disputes, investigations, chargebacks, and banking operations, ideally in a FinTech environment.
• Mastery of Regulation E and NACHA rules, and extensive experience with Visa card rules.
• Proficiency in Excel or similar data analysis tools, with the ability to utilize data for decision-making.
• Experience collaborating with Risk Analysts to enhance controls and mitigate financial losses.
• Excellent written and verbal communication skills to articulate complex concepts and provide customer service.
• A strategic mindset focused on optimizing processes for scalable results.
• A drive to deliver impactful products and results.
• Precise and passionate in delivering exceptional customer experiences.

Benefits

• Competitive salary and stock options.
• Comprehensive benefits package for you and your family.
• Flexible work location, hours, and paid time off.
• 401(k) matching.
• Monthly contributions to savings and investment accounts for your family.
• Mindfulness and Financial Wellness resources.
• Career development programs and ongoing training.
• Opportunities for emerging leaders through leadership programs.
• Community engagement through onsite gatherings and virtual events.
• A talented team deeply committed to mission-driven work that addresses significant societal challenges.

Key skills/competency

• Fraud Mitigation
• Dispute Resolution
• Banking Operations
• Chargeback Management
• Regulatory Compliance (Reg E, NACHA, Visa)
• Data Analysis (Excel)
• Process Improvement
• Risk Management
• FinTech Experience
• Customer Experience