Senior Conversation Designer

About the Senior Conversation Designer Role

This position, posted by Jobgether on behalf of a partner company, seeks a Senior Conversation Designer with a focus on Voice AI and Agentic systems within the healthcare sector. You will be instrumental in leading technical decision-making and architectural design to implement scalable Voice AI solutions. Your work will directly impact how healthcare organizations leverage data and automation to enhance patient experiences. This role involves close collaboration with cross-functional teams to deliver impactful AI-driven solutions that improve operational efficiency and compliance in healthcare. This is an exceptional opportunity for a forward-thinking engineer passionate about technology's application in health-related contexts.

Key Accountabilities

• Lead the architectural design for Voice AI and Agentic Agent platforms.
• Define best practices and technical standards for end-to-end Voice AI systems.
• Implement real-time conversational workflows utilizing LLMs and NLMs.
• Architect API-first and event-driven integrations across various platforms.
• Ensure compliance with HIPAA and other regulatory standards in Voice AI workflows.
• Mentor and guide engineering teams in advanced AI system design.

Requirements

• 8+ years of experience in software engineering with a focus on AI and automation.
• Hands-on expertise in Voice AI technologies including LLMs, STT, and TTS.
• Strong background in API architecture and distributed systems.
• Proficient with programming in Python or modern backend languages.
• Experience with CCaaS platforms (Five9, Genesys, etc.) is a plus.
• Excellent leadership and communication skills for cross-functional collaboration.

Benefits

• Lead impactful Voice AI initiatives at the enterprise level.
• Shape the strategic direction of innovative AI solutions.
• Collaborate with experts across various functions including Product and Security.
• Engage in a dynamic work environment promoting technology in healthcare.
• Contribute to systems that are critically used by healthcare providers and partners.

Why Apply Through Jobgether?

Jobgether utilizes an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. Jobgether may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key skills/competency

• Voice AI
• Conversation Design
• Large Language Models (LLMs)
• Natural Language Models (NLMs)
• API Architecture
• Distributed Systems
• Python Programming
• Healthcare Compliance (HIPAA)
• Software Engineering
• Architectural Design