This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Roo Experience Concierge (RXC) based in United States.

The Roo Experience Concierge serves as a key relationship manager, ensuring exceptional experiences for both partners and professionals using the platform.
This role combines customer advocacy, operational problem-solving, and relationship building in a fast-paced environment.
You will support users through complex situations, turning challenges into opportunities to build trust and long-term engagement.
As a frontline ambassador, you will represent customer needs while collaborating with internal teams to improve processes and experiences.
The position is ideal for someone who is empathetic, organized, and passionate about creating meaningful outcomes.
You will contribute directly to improving access to veterinary care while supporting a growing professional community.

What the job really is