Remote Technical Team Lead

Remote Technical Team Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Technical Team Lead. In this role, you will supervise a team of analysts supporting the Epic Hospital Billing application, ensuring reliable operations and timely issue resolution. Your leadership will drive strong collaboration with vendors and internal departments. You'll be responsible for troubleshooting, production support, and system maintenance, while proactively managing user concerns and communication with stakeholders. As a Team Lead, you will oversee project planning and implementation, utilizing best project management practices to ensure successful outcomes.

Accountabilities

• Supervise a team of 4 analysts providing support for the Epic Hospital Billing application.
• Ensure support procedures are clearly documented and up to date.
• Develop practices that maximize system capabilities and availability.
• Provide on-call support as needed.
• Identify, triage, and resolve issues proactively.
• Coordinate system maintenance and manage vendor relationships.
• Facilitate the resolution of user concerns and production issues.
• Lead troubleshooting efforts to address production problems.
• Manage communication between technical teams and departmental owners.
• Oversee project management activities from planning to post-implementation support.

Requirements

• Associate's degree in Computer Science, Information Management, or related field; Bachelor's degree preferred.
• Minimum of 5 years of experience in information systems as a senior analyst or project manager.
• At least 1 EPIC Certification required; HB certification preferred.
• Strong knowledge of project management methodologies and practices.
• Excellent leadership and team management skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with system troubleshooting and production support.

Benefits

• Competitive salary range between $89,500.00 and $130,000.00.
• Generous total compensation package including medical, dental, and vision benefits.
• Discretionary annual bonuses and merit increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Paid time off and career advancement opportunities.
• Resources to support employee and family well-being.

Key skills/competency

• Epic Hospital Billing
• Team Leadership
• Production Support
• Project Management
• Vendor Management
• System Maintenance
• Troubleshooting
• Stakeholder Communication
• Process Documentation
• IT Systems