Product Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist based in Italy.

This role offers the opportunity to become a key contributor to a growing product support function within a fast-paced SaaS environment.
You will act as the bridge between customers, product teams, and engineering, ensuring users receive fast and effective solutions.
The position combines technical problem-solving, customer communication, documentation, and process improvement.
You will help shape support operations, establish best practices, and improve how customers experience the product.
Working closely with cross-functional teams, you will contribute to product quality, customer satisfaction, and continuous improvement.
This is an ideal opportunity for someone who enjoys ownership, learning new technologies, and making a visible impact in a scaling organization.