Operations Manager - Customer Service & Retentions

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Manager - Customer Service & Retentions based in Brazil.

This is a senior leadership opportunity focused on building high-performing Customer Service and Retention operations in a fast-paced, remote-first environment.
You will lead day-to-day operations while improving customer satisfaction, loyalty, retention, and overall lifetime value.
The role combines operational strategy, workforce planning, process optimization, performance management, and customer experience leadership.
You will use data and customer insights to identify pain points, reduce churn, and continuously improve service quality and efficiency.
The position requires close collaboration with Sales, Marketing, Product, Technology, Finance, and Compliance teams to deliver a seamless customer journey.
As a key operational leader, you will coach teams, establish performance standards, and drive accountability and continuous improvement.
This role is ideal for a proactive, analytical leader who thrives in environments with high ownership, rapid decision-making, and evolving priorities.