Member Engagement Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Engagement Specialist based in the United States.

This is a fully remote opportunity focused on building meaningful connections with prospective members and helping them access specialized health management support.
You will engage individuals through multiple communication channels, explain program benefits, and build the trust needed to encourage enrollment.
The role combines customer engagement, education, relationship building, and performance-driven outreach within a healthcare environment.
You will use empathy and active listening to understand individual concerns, overcome barriers, and communicate solutions in a personalized way.
Strong attention to privacy and compliance is essential when working with protected health information and member records.
You will also collaborate with internal teams to share feedback and improve engagement strategies and outreach processes.
This role is especially suited to a compassionate, persuasive communicator who thrives in a goal-oriented environment and is motivated by helping people make informed healthcare decisions.