Manager, Field Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Field Customer Experience based in Canada.

This role offers the opportunity to shape customer experience and training across a regional retail network in North America. You will help translate customer experience strategies into engaging, practical learning initiatives that improve sales, service, and clienteling performance. Working closely with field leadership and store teams, you will identify opportunities through performance data, observation, and customer feedback. You’ll become a trusted regional expert on customer experience standards and help embed consistent service practices across stores. The role combines training, coaching, stakeholder management, and hands-on retail engagement in a fast-moving environment. With significant field exposure and up to 75% travel, you’ll have a direct influence on frontline teams and the customer experience they deliver.