MANAGER, CORPORATE TRAINING - CUSTOMER SERVICE

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a MANAGER, CORPORATE TRAINING - CUSTOMER SERVICE based in United States.

This role leads the development of training programs that strengthen employee capabilities, leadership effectiveness, and customer service excellence.
You will partner with senior leaders and subject matter experts to identify learning needs and translate them into engaging, scalable solutions.
A key focus will be building leadership and manager development programs while overseeing new employee orientation and customer service training.
The position combines instructional design, adult learning, facilitation, program evaluation, and organizational development in a highly virtual environment.
You will use data, technology, and blended learning approaches to improve learner engagement and measure the impact of development initiatives.
The role offers meaningful influence across the organization, including opportunities to advise executives and shape workforce capability strategies.
Success requires strong leadership, communication, organizational skills, and a passion for creating practical learning experiences that drive measurable results.