Intake and Case Initiation Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Intake and Case Initiation Supervisor based in the United States.

This supervisory role leads critical intake, data, documentation, and case initiation operations within a federally funded legal services network.
You will oversee daily workflows, support coordinator-level staff, and help ensure cases move efficiently from referral through initiation and handoff.
The position combines people leadership, operational oversight, quality assurance, and continuous process improvement.
You will collaborate with legal service providers, data and technology teams, training staff, and project leadership across a complex service environment.
Your work will help strengthen consistency, confidentiality, accountability, and continuity across case-related processes.
The ideal candidate is organized, empathetic, adaptable, and comfortable balancing competing priorities in a fast-paced setting.
This is a fully remote opportunity with meaningful responsibility for improving systems that support vulnerable populations.