Junior Help Desk Support Agent

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Junior Help Desk Support Agent based in the United States.

This is a remote Tier 1 IT support role serving as the first point of contact for users who need technical assistance, account support, and access management.
You’ll troubleshoot issues, manage credentials and authentication requests, and ensure incidents are accurately documented and routed.
The role combines technical problem-solving with a strong customer-service mindset across phone, email, ticketing, and other support channels.
You’ll work in a structured, fast-paced environment alongside system administrators, engineers, technicians, and management teams.
Bilingual English and Spanish support is an important part of the position, helping maintain consistent service across all operational hours.
This is a strong opportunity to build hands-on experience in help desk operations, identity and access management, and enterprise IT service delivery.
You’ll contribute directly to reliable, secure, and responsive technology services while developing your technical career.