Head of Product - Engagement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Product - Engagement based in the United States.

This is a senior product leadership opportunity focused on shaping the strategy and evolution of a connected Engagement Suite.
You will bring together loyalty, customer engagement, customer data, and digital experience capabilities into a coherent product vision.
The role combines strategic product leadership with hands-on influence across product, engineering, commercial, and customer-facing teams.
A major focus will be converging multiple products onto a shared platform to improve customer experiences and reduce duplicated functionality.
You will also define and advance an AI strategy, identifying opportunities to create intelligent experiences with measurable customer and commercial value.
The environment is complex and highly collaborative, requiring evidence-led decisions, strong stakeholder leadership, and a balance between immediate priorities and long-term opportunities.
This role offers significant influence over product direction, platform strategy, and the future of AI-enabled customer engagement.