This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gerente Operações P&C based in Brazil.

This is a leadership role responsible for managing the end-to-end operations of P&C policy and endorsement issuance.
You will ensure technical accuracy, regulatory compliance, service-level performance, and consistent delivery across the operation.
The role combines people leadership with hands-on support for complex second-level cases and operational escalations.
You will work closely with internal teams and insurers to resolve issues, manage priorities, and maintain high service standards.
A strong focus on data, quality controls, continuous improvement, and process standardization will be central to your impact.
You will also lead initiatives involving automation and AI-enabled tools, with appropriate governance, information security, LGPD compliance, and human validation.
Based in São Paulo, this hybrid opportunity offers visibility, autonomy, and the chance to shape a critical insurance operation within a collaborative environment.

What the job really is