Field Technician Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Technician Support based in Canada.

This is a hands-on technical support role focused on keeping connected building technologies reliable, secure, and operational.
You will act as a key escalation point for complex issues spanning software, hardware, networks, and integrated building systems.
The role combines remote troubleshooting with occasional on-site support across CCTV, access control, intercom, and related technologies.
You will work closely with Engineering, Product, QA, Installation, and Client Services teams to resolve incidents and improve system reliability.
Beyond solving individual tickets, you will identify recurring issues, perform root-cause analysis, and help implement preventative solutions.
The position offers significant autonomy in a fast-paced environment where technical expertise and customer experience directly influence service quality.
This is an excellent opportunity for a technically strong professional interested in smart buildings, IoT, security systems, and technology-driven operations.