This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EverHealth - Customer Service and Support Associate based in United States.

This role is an opportunity to become a trusted point of contact for customers navigating important account and operational needs.
You will manage inquiries ranging from billing and account updates to contracts, plans, training coordination, and administrative requests.
The position combines customer service excellence with strong case ownership, operational discipline, and cross-functional collaboration.
You will work closely with teams across Customer Success, Implementation, Finance, Sales, Technical Support, and Operations to resolve issues efficiently.
Success in the role means delivering accurate, empathetic support while meeting service-level, productivity, and quality expectations.
You will also contribute to process improvements, knowledge development, automation, and AI-assisted support initiatives.
This is a strong fit for an organized, solutions-oriented professional who enjoys solving problems and improving the customer experience in a fast-moving environment.

What the job really is