Enterprise Support, Sr. Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Support, Sr. Manager based in Brazil.

This is a senior, remote leadership role responsible for delivering exceptional Enterprise Support for a strategic client in a complex technology environment.
You will lead Technical Account Managers and Support Engineers, combining people leadership with technical, operational, and client management expertise.
The role has a strong focus on service quality, platform stability, technical risk management, and long-term client trust.
You will identify recurring issues and systemic risks, translating them into platform-level improvements and scalable support practices.
The position also owns the evolution of operating models, governance, documentation, metrics, and service delivery processes.
You will collaborate closely with Engineering, Product, and Customer Success while engaging senior technical and business stakeholders.
This is an opportunity to shape Enterprise Support at scale while driving automation, AI adoption, operational excellence, and team development.