Senior Engineering Manager, Service Hub Omnichannel Group

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineering Manager, Service Hub Omnichannel Group based in United States.

This is a senior engineering leadership opportunity focused on building the next generation of AI-first omnichannel experiences at enterprise scale.
You will lead multiple engineering teams responsible for scalable platform and product capabilities across voice, messaging, email, and applications.
The role combines people leadership, product engineering, technical strategy, and hands-on architectural guidance.
You will work closely with Product, Design, and engineering leaders to shape roadmaps and deliver high-quality customer experiences.
You will help create a unified platform that enables seamless communication across channels for hundreds of thousands of customers.
Success requires navigating ambiguity, developing strong engineering talent, and fostering a culture of accountability, innovation, and continuous improvement.
This is an opportunity to influence a critical platform while helping define how AI and human collaboration shape modern customer engagement.