Employee Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Employee Support Specialist based in Canada.

This role is responsible for managing complex, sensitive employee cases from initial intake through resolution, with a strong focus on Global Mobility, Immigration, and Leave Support.
You will act as the primary point of contact for employees and managers, providing clear guidance throughout each case.
The position combines employee advocacy, policy knowledge, compliance awareness, and detailed case management.
You will collaborate closely with HR, Benefits, Payroll, Legal, Immigration, vendors, and other specialized teams to resolve issues efficiently.
Success requires strong judgment, empathy, confidentiality, and the ability to navigate multiple priorities and stakeholders.
You will also contribute to improving processes, knowledge resources, reporting, and automation opportunities.
This is a fully remote opportunity within Canada, suited to someone who thrives in a high-touch, service-oriented People Operations environment.