This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dynamics 365 CRM Lead based in Canada.

The Dynamics 365 CRM Lead will serve as the technical authority and overall solution lead for CRM across North America. You will shape, deliver, govern, and continuously improve CRM solutions supporting sales operations, planning, and customer engagement. This role combines hands-on platform expertise with project leadership, stakeholder management, and solution architecture. You will work closely with business teams, IT colleagues, and external implementation partners to translate business needs into scalable technology solutions. From discovery and design through implementation, testing, and go-live, you will help ensure successful delivery. Following implementation, you will remain a key platform owner, driving support, reporting, automation, and ongoing enhancements.

What the job really is