Director, Technical Support Engineering (L2 Support)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Technical Support Engineering (L2 Support) based in the United States.

This leadership role is responsible for building and scaling a world-class technical support organization within a fast-growing technology environment.
The position oversees global support operations, ensuring enterprise customers receive exceptional technical assistance and timely issue resolution.
You will lead experienced support engineering teams, drive operational excellence, and establish scalable processes that improve customer outcomes.
Working closely with Product, Engineering, Sales, and Customer Success teams, you will influence product improvements through customer insights and data-driven decisions.
The role combines strategic leadership with hands-on operational management across complex SaaS and hardware solutions.
You will have the opportunity to shape support strategy, develop high-performing teams, and deliver meaningful impact at scale.