Desktop Support Analyst - Tier 1

Overview

The Desktop Support Analyst - Tier 1 role at Jobgether (on behalf of Helion Technologies) is a fully remote opportunity for entry to mid-level IT professionals in the United States. You will be the first point of contact for technical inquiries, responsible for troubleshooting, resolving, and documenting tier 1 issues across hardware, software, networking, and application support.

Accountabilities

• Manage incoming technical support tickets and inquiries.
• Troubleshoot issues related to hardware, OS, applications, and networking.
• Support end users with VPN, application usage, and network connectivity.
• Maintain Active Directory and Microsoft 365 user accounts.
• Assist with printer setup and integration with Dealer Management Systems.
• Document all support actions in the ticketing system.
• Collaborate and escalate complex issues as needed.

Requirements

• CompTIA A+ or equivalent certifications.
• Associate’s Degree in IT or related field.
• 1–3 years experience in a support technician role.
• Knowledge of software, hardware, operating systems, and networking protocols.
• Experience with SaaS applications and software hosting protocols.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Collaborative yet autonomous work style.

What We Offer

• Fully remote work with flexible schedules.
• Paid Medical, Dental, and Vision insurance premiums.
• Company-funded Health Reimbursement Account (HRA).
• Paid time off, holidays, and leave benefits.
• 401(k) plan with company matching.
• Certification training and exam reimbursement.
• Exposure to managed service provider environments.

Key Skills/Competency

Desktop Support Analyst - Tier 1, troubleshooting, technical support, customer service, Active Directory, Microsoft 365, VPN, hardware, software, networking, ticketing.