CX Operations Manager, Tooling

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager, Tooling based in Ireland.

As a CX Operations Manager, Tooling, you will own and improve the platforms that power customer experience operations across support and customer success.
You’ll work hands-on with tools such as Zendesk, Vitally, and their integrations, ensuring they remain reliable, scalable, and easy for teams to use.
The role combines platform administration, workflow automation, AI-enabled tooling, and continuous operational improvement.
You’ll take initiatives from initial scoping through implementation, testing, rollout, documentation, and ongoing ownership.
Your work will directly reduce manual effort, improve workflows, and help customer-facing teams operate more effectively.
You’ll collaborate closely with operations, enablement, engineering, product, data, and frontline teams in a distributed, asynchronous environment.
This is an autonomous role for someone who enjoys solving complex operational problems and turning technology into practical improvements.