CX AI Sales Specialist

CX AI Sales Specialist

As a CX AI Sales Specialist, you will play a pivotal role in driving customer-focused AI solutions from the initial discovery phase to final implementation. This involves collaborating with various teams, leveraging your expertise to map customer journeys, and enhancing customer experiences through intelligent AI interactions. This position offers a unique opportunity to connect directly with customers, articulating the value of AI-driven solutions while ensuring seamless alignment and transition to post-sales teams, ultimately leading to success for both customers and the organization.

Accountabilities

• Lead discovery sessions and workshops to uncover customer goals, challenges, and desired outcomes.
• Map current and future customer journeys, identifying AI opportunities to enhance experience and efficiency.
• Translate customer insights into clear solution recommendations for technical teams.
• Define pilot scope, success metrics, and rollout strategies aligned with customer objectives.
• Collaborate with Solution Consultants and Engineers to ensure proposed designs are feasible and scalable.

Requirements

• Deep expertise in conversational AI, generative AI, and AI-driven customer experiences.
• Proven experience in pre-sales solution design or CX consulting.
• Ability to translate technical AI concepts into business value narratives.
• Strong understanding of virtual agent technologies.
• Excellent facilitation, storytelling, and consultative communication skills.
• Familiarity with CRM systems and sales methodologies.
• Comfortable operating in fast-paced, customer-facing environments.

Benefits

• Competitive salary range from $174,500 to $389,400.
• Comprehensive benefits package for employee well-being.
• Work in a collaborative, growth-focused environment.
• Opportunities for professional development.
• Flexible work arrangements that promote work-life balance.

Why Apply Through Jobgether?

Jobgether utilizes an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. Jobgether appreciates your interest and wishes you the best in your application process.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. Jobgether may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist their recruitment team but do not replace human judgment; final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact them.

Key skills/competency

• Conversational AI
• Generative AI
• Customer Experience (CX)
• Pre-sales Solution Design
• Virtual Agent Technologies
• CRM Systems
• Sales Methodologies
• Consultative Communication
• Customer Journey Mapping
• Business Value Translation