Critical Situation Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Critical Situation Manager based in the United States.

This is a high-impact, customer-facing role focused on restoring trust when enterprise customers encounter significant technical or product concerns.
You will lead complex escalations from initial assessment through investigation, resolution, and formal close-out.
The role sits at the intersection of customer success, cybersecurity, engineering, product, and technical support.
You will translate complex technical findings into clear, credible communication for both operational and executive stakeholders.
Success requires strong judgment, technical fluency, empathy, and the ability to mobilize teams without direct authority.
You will also help strengthen escalation processes, identify recurring issues, and develop playbooks that improve future customer outcomes.
This is an opportunity to take ownership of high-stakes engagements in a fast-moving enterprise cybersecurity environment.