CIC Application Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CIC Application Support Analyst based in India.

This is an opportunity for a customer-focused Application Support professional to help maintain reliable technology services used by public-sector organizations and their communities. You will provide frontline support across UK and APAC customers, managing incidents and requests from initial triage through resolution. The role combines technical troubleshooting, customer communication, case management, reporting, and continuous service improvement. You will use your analytical skills and technical knowledge to investigate issues efficiently while maintaining accurate documentation throughout the support lifecycle. The position also provides exposure to infrastructure, databases, Microsoft technologies, and enterprise application environments. It is an ideal role for someone who enjoys solving problems, building strong customer relationships, and contributing to service excellence.