This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker - Bilingual based in Canada.

This role supports patients and customers by helping ensure reimbursement-related requests are handled accurately, efficiently, and with care.
You will coordinate documentation, case updates, follow-ups, and communications throughout the reimbursement process.
The position offers the opportunity to resolve routine issues, identify workflow gaps, and help reduce delays that may affect access to services.
You will collaborate with internal and external stakeholders to clarify requirements and move cases toward resolution.
The role also involves maintaining accurate records and monitoring trends to strengthen operational visibility and service quality.
As part of a collaborative and service-focused environment, you will contribute to process improvements and more scalable support solutions.
This is a strong opportunity for a bilingual professional with experience in healthcare support, reimbursement, case coordination, or customer operations.

What the job really is