Care Management Support Assistant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Care Management Support Assistant based in United States.

This remote role supports members in navigating care management programs and accessing resources that can improve their health and well-being. You will engage with members by phone, complete non-clinical assessments, identify barriers to care, and connect individuals with appropriate services and benefits. The position combines compassionate member support with accurate documentation and efficient call-center operations. You will work closely with care teams while handling both inbound and outbound interactions in a high-volume environment. Success requires patience, sound judgment, strong organization, and the ability to follow established procedures. This is an opportunity to make a meaningful difference in members’ experiences while developing valuable skills in healthcare support and customer service.