Analyst – Society Support: Journal Subscription Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analyst – Society Support: Journal Subscription Management based in India.

This role sits within a customer-focused Society Support function responsible for managing journal subscription services for hundreds of society arrangements and their members.
You will help ensure subscription-related processes are handled accurately, efficiently, and within agreed service levels.
The position combines customer service, administration, payment processing, data management, and query resolution.
You’ll work closely with editorial, fulfilment, and other operational teams to maintain accurate member and subscription information.
Attention to detail is essential, as your work directly supports invoicing, renewals, online access, claims, and member communications.
The environment is collaborative and process-driven, with opportunities to contribute across functions and improve operational efficiency.
This is a strong opportunity for an organized professional who enjoys solving problems, managing data, and delivering consistently high-quality service.