This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Suporte Técnico | Aplicações Sr based in Brazil.

We are looking for a senior technical support professional to act as a key link between Support and Engineering teams. The role focuses on investigating application incidents, understanding technical symptoms, and ensuring each issue reaches the right team with the necessary context. You will analyze logs, error messages, priorities, and SLAs to help drive incidents toward efficient resolution. This is a highly collaborative environment where clear communication and strong analytical thinking are essential. The position offers the opportunity to contribute to process improvements, recurring-incident analysis, and better support documentation. It is ideal for someone with a strong technical foundation who enjoys troubleshooting without being focused on software development. You will play an important role in improving incident resolution and maintaining a high-quality support experience.

What the job really is